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Masterclass: Emotional Intelligence
Module One: Getting Started
Welcome! (0:39)
The Parking Lot
Workshop Objectives
Pre-Assignment Review
What is Emotional Intelligence
Emotional Intelligence
Self-Management (0:25)
Self-Awareness
Self-Regulation
Self-Motivation
Empathy
Review what you have learned!
Module Three: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions (0:33)
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Review what you learned!
Module Four:Verbal Communication Skills
Focused Listening (0:24)
Asking Questions
Communicating with Flexibility and Authenticity
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Module Five: Non-Verbal Communication Skills
Body Language (0:18)
The Signals You Send to Others
It"s Not What You Say, It"s How You Say It
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Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence (0:29)
Articulate your Emotions Using Language.
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Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side (0:26)
Self Management and Self Awareness
Giving in Without Giving Up
Review what you learned!
Module Eight:Gaining Control
Using Coping Thoughts (0:27)
Using Relaxation Techniques
Bringing it All Together
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Module Nine:Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace (0:39)
Role of Emotional Intelligence at Work
Disagreeing Constructively
Review what you learned!
Module Ten:Business Practices (II)
Optimism (0:30)
Pessimism
The Balance Between Optimism & Pessimism
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Module Eleven:Making an Impact
Creating a Powerful First Impression (0:24)
Assessing a Situation
Being Zealous without Being Offensive
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Module Twelve:Wrapping Up
Words from the Wise (0:22)
Review of Parking Lot
Lessons Learned (0:22)
Completion of Action Plans and Evaluations
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Quick Reference Sheets
Recommended Reading List
Understand Emotions and How to Manage Them in the Workplace
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